These Terms of Service ("Terms") govern your use of InstaReply, a service provided by hopinio ("we," "our," or "us"). By accessing or using our service, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using our YouTube comment AI extension, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Usage Analytics

We collect anonymous usage analytics to improve our service. By using our extension, you agree to this data collection. All analytics are collected in accordance with our Privacy Policy and applicable data protection laws.

Use License

We grant you a personal, non-exclusive, non-transferable license to use our extension according to these terms. This license can be revoked if terms are violated.

AI Generated Content

While our AI models generate helpful responses, users are responsible for reviewing and editing AI-generated content before posting. We are not responsible for the final content posted by users.

Data Collection

We collect and store AI conversation history to improve our services. By using our extension, you agree to this data collection as detailed in our Privacy Policy.

Service Limitations

Free tier users are limited to 20 AI-powered responses per month. Pro tier users receive unlimited responses subject to fair usage policies.

Modifications to Service

We reserve the right to modify or discontinue our service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance.

Refund & Cancellation Policy

2-Day Evaluation Period

After making a purchase, we provide a 2-day period to explore the full range of our service. If you determine that our product does not meet your expectations within this time, you may request a refund.

Refund Eligibility

Refunds are only available within the first 2 days of your subscription
After the initial 2-day period has elapsed, we do not offer refunds for subscription cancellations
Refund eligibility is subject to our review and approval
We reserve the right to deny refund requests that do not meet our criteria or are deemed to be in violation of our terms of service

Refund Procedure

To request a refund during the 2-day evaluation period:

Contact [email protected] with your order details
Include your reason for requesting a refund
We'll process eligible refund requests within 5-7 business days

Note: Refunds will be processed to the original payment method used for the purchase.

Cancellation Procedure

You may cancel your subscription at any time by logging into your account and selecting the 'Manage Subscription' option. Follow the prompts to complete the cancellation. Your subscription will remain active until the conclusion of the current billing cycle.

Contact

For questions about these Terms of Service, please contact [email protected]

Instagram Platform Guidelines

Users must comply with Instagram's Platform Policy and Community Guidelines when using InstaReply. Our extension is designed to enhance engagement while respecting Instagram's terms of service.

Copyright and Ownership

InstaReply is a product of hopinio. All rights, title, and interest in and to the Service (excluding content provided by users) are and will remain the exclusive property of hopinio and its licensors.